Frequently Asked Questions
Everything you need to know about your next run.
How do I know which running shoes are right for me?
We recommend checking our Gait Analysis guide. If you are an overpronator, look for our 'Stability' category; neutral runners should browse our 'Cushioned' selection.
What is your return policy on worn shoes?
We offer a 30-day 'Run Confident' guarantee. You can test your shoes on the road, and if they aren't the right fit, you can return them for a full refund or exchange.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express 2-day shipping for runners who need their gear before race day.
Do you offer international shipping?
Yes, Keep On Running ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also track your package status directly through your account dashboard.
Are your running clothes moisture-wicking?
Absolutely. All our apparel is made from high-performance, breathable fabrics designed to wick sweat away and keep you dry during long-distance runs.